Patient Feedback

Suffolk Primary Care

How to submit feedback

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in you feeling that you have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Additionally, we would love to hear what we have done well, so that we can use all feedback to ensure we continue to improve and deliver the highest level of care that our patients rightly deserve.

Please click below for our complaints and compliments procedure which outlines the process in full.

Complaints may be made:

In person/telephone – ask to speak to a senior member of staff.
In writing – some complaints may be easier to explain in writing – please give as much information as you can, then send your letter/email to your registered practice, as soon as possible.

If you feel you are dissatisfied with the way your complaint has been dealt with you can contact:

Suffolk Primary Care Complaints Officer @ spc.complaints@nhs.net or:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1 4QP Tel – 0345 015 4033
www.ombudsman.org.uk

The Patient Advice and Liaison Service provides confidential advice and support helping you to sort out any concerns you have about the care the NHS provides.
https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/

Help us get it right:

We constantly try to improve the service we offer. Please do also let us know when you think we have done something well or if you have any suggestions as to how we can do something better.’