Please note our practices will be closed on the following bank holidays; Friday 29th March 2024 & Monday 1st April 2024.

Please click here to view local pharmacy opening times during this Easter bank holiday period.

Vision & Values

Our Vision

Our vision is to work in partnership with GP practices across the county.

By sharing resources, joining together and finding new ways of working, we can ensure that patients and communities continue to receive the high level of care they rightly deserve. At Suffolk Primary Care, we recognise that general practice faces significant funding and recruitment challenges, which affects the ability to deliver quality healthcare services.

Our Values

Improving Services With Evidence Based Care
By listening to our patients, staff members and from using clinical data, we can work together to get a better understanding how to improve our services.
Innovative Sharing of Resources.
By working with other practices in Suffolk Primary Care, we can deliver high quality health care and Improve services using all our available resources effectively.
Nuturing and Supporting Staff
The happiness of our staff is vital to the success of our organisation and we alm to provide a high level of support, training and resources to help all employees thrive in their careers and provide the highest level of support, care and treatment to our patients.
Delivering Compassionate, High Quality Care.
Patient care is at the forefront of everything we do at Suffolk Primary Care. We are committed to improvement and delivery of high quality care for our patients.
Ambitious About Finding New Ways of Working.
Through joining practices together we can find new ways of working tackle challenges currently faced within primary care and find new opportunities for our practices, staff members and most important our patients.
To Be Community Focused.
By combining the skills of the practice team with other community organisations and healthcare professionals including health and social care workers, we can provide the best service to our patients.
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Our Quality Statement

Employees

Our employees are integral to the functioning of our services and we value the contributions made by every individual.

We always regard our employees with the highest level of dignity and respect;
facilitating positive and open communication channels in which everyone is able to develop, feel supported and feel safe.

The workplace will remain compliant with all statutory and regulatory guidance to ensure the health and wellbeing of all staff.

Our service users, family, friends and communities are at the heart of everything we do. We provide each individual with tailored care and treatment that meets their personal needs, and are committed to continual improvement of our services.

Suffolk Primary Care welcomes all compliments, complaints and general feedback for all areas of
service in order to help develop the overall experience for patients, family and friends.

Our Executive members, Partners and managers are committed to ensuring the services provided meet the needs of every service user, family member or friend, every time.

Quality is of the utmost importance within our Company, and take the protection and security of personal data and
information very seriously; with dedicated quality staff roles on hand.

We undertake to communicate effectively and efficiently with our employees, service users, family and friends at all times, and keep our staff engaged with the most up-to-date training in order to
conduct their roles successfully.