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Accessible information standard

Suffolk Primary Care

Accessible Information Standard

The Accessible Information Standard came into force from 31 July 2016 across health and social care in England.

The purpose of the Standard is to ensure all patients have access to information that they can understand and are provided with any support they need.

FAQ about the Standard

The Standard applies to all patients and service users who have specific communication needs relating to disability, impairment or sensory loss. This also applies to carers, parents and guardians who are responsible for sharing information with the people they are for. Individuals most likely to be affected by the Standard include those who are blind, deaf, have some form of hearing and/or visual loss, or people living with a learning disability.

All organisations that provide NHS or adult social care must follow the Standard. This includes Suffolk Primary Care.

The aim of the Standard is to provide more personalised care – improving patient satisfaction and experience.

It should also lead to better outcomes (for example an earlier diagnosis and treatment of a condition), improved patient safety and enhance the patients’ ability to self-care and adhere to clinical and medical advice.

When you contact Suffolk Primary Care, your requirements will be noted on our secure database to help us prepare for the next time you use our services and ensure we are meeting your communication needs. We also:

  • Share patient information and communication needs with other providers of NHS and adult social care, if there is consent or permission to do so.

  • Take steps to ensure that patients receive information that they can access and understand and offer communications support if needed.

Please contact your practice directly to make them aware of any specific communication needs.

More information can also be found here.